Returns are only allowed up to 7 days after purchase. If hair extensions are in exact same condition as they were when received, then and only at the time of inquiry, once hair is returned, a full refund can be reimbursed. Please note refunds can take 3-7 business days to process. Past 7 days, NO REFUND ALLOWED! Exchanges are only allowed up to 14 days after purchase which involve actual product only. No product can be exchanged for monetary compensation. For any other product inquiries besides hair extensions please address your concerns through the contact us section on the site.